IBM’s Center for the Business of Government has just released a special report titled “A Manager’s Guide to Designing a Social Media Strategy“. The report is based on my research and ongoing conversations with social media directors in the U.S. federal government.
From the report:
The 2009 White House Open Government Directive requires all federal government agencies in the U.S. federal government to “open new forms of communication between government and the people.” In response, agencies quickly adopted a wide range of social media platforms, such as blogs, wikis, webcasts, and social networking sites that have become popular channels to increase participation, transparency and collaboration of government agencies with the public. However, there were few government-wide standards. In June 2011 the United States Government Accountability Office (GAO) therefore released a report urging federal agencies to set up policies and procedures for managing and protecting information they access and disseminate on social media platforms (GAO-11-605).
Social media encourages widespread spontaneous use and the platform providers frequently change the technological features. Government agencies therefore need to develop clear guidelines so that social media administrators, lawyers, public affairs officials, etc. are all on the same page to avoid violations of and compliance with existing laws and regulations.
This Manager’s Guide is designed to provide a quick overview of issues agency managers need to address as they engage in the social media world. It is organized into three parts. The first part outlines the main components of a social media strategy. The questions posed in this section can be used to help design an organization’s social media strategy. The second part presents tactics that government organizations can use so that social media can help fulfill the mission of their organization. The final part presents support available from the General Services Administration (GSA) to assist agencies in their social media activities.