HICSS 2007: Potentials of Social Networks for Knowledge Management with regard to the Development of Stable Competences and Dynamic Capabilities

Our paper on “Potentials of Social Networks for Knowledge Management with regard to the Development of Stable Competences and Dynamic Capabilities – Conceptualization and Case Study Results” was accepted at the HICSS 2007 conference. My co-authors are PD Harald von Kortzfleisch and Christian Proll (both University of Koblenz, Germany).

Here is the abstract:

Social knowledge networks are introduced as a strategic means in order to balance between the tensions of the concepts of organizational core compe­tences and dynamic capabilities from a knowledge management perspective.  A facilitator for the develop­ment of the respective framework is the precise distinc­tion between explicit and non-explicit knowledge.  Social knowledge networks are informal with regard to their very character but offer the opportunity to en­hance the advantages of stability and reliability of organizational core competences as well as flexibility and dynamics of dynamic capabilities.  The results of a case study in the automotive and machine building industry confirm the viability of the new framework by looking at social network ties in the IT department on the basis of information sharing and problem-oriented advice.  Overall point of reference is IT Gov­ernance, especially the ITIL standard.”


About Ines Mergel

I am Full Professor of Public Administration at the Department of Politics and Public Administration at University of Konstanz, Germany. Previously, I served as Assistant and then Associate Professor (with tenure) at the Maxwell School of Citizenship and Public Affairs, Syracuse University, NY. In my research, I focus on informal social networks in the public sector and the adoption and diffusion of digital service innovations in government organizations. I teach classes on social media management, digital government, public management, and social network analysis.

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