Skype meltdown…

Skype stopped working today. It’s a huge meltdown and I noticed (after now + 8 hours without Skype), that I am completely dependent on this channel of communication. I recently merged all my friends, colleagues and family members from AIM, Yahoo messenger and Google Talk to Skype. We had to switch to the good old land line today to talk to one of our researchers at UCR in California (ironically, our connection was dropped several times during the one hour phone conference). I even stopped using international phone cards to contact my family in Europe and feel pretty disconnected today.

UPDATE on 08/21/2007

I just received a very apologetic email from Skype who offered every user a 7 day extension for their paid services. Not bad… just about 5 days too late 😦

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About Ines Mergel

I am Full Professor of Public Administration at the Department of Politics and Public Administration at University of Konstanz, Germany. Previously, I served as Assistant and then Associate Professor (with tenure) at the Maxwell School of Citizenship and Public Affairs, Syracuse University, NY. In my research, I focus on informal social networks in the public sector and the adoption and diffusion of digital service innovations in government organizations. I teach classes on social media management, digital government, public management, and social network analysis.

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