Government 2.0: “We have a Facebook page, but we don’t allow anyone to look at it.”

I just stumbled upon an interesting article on the NYT blog: “Government 2.0 Meets Catch 22“. Here is a short quote – which summarizes what is going on:

“We have a Facebook page,” said one official of the Department of Homeland Security. “But we don’t allow people to look at Facebook in the office. So we have to go home to use it. I find this bizarre.”

Another proof that Government officials are testing the usefulness of social media applications, but are still not sure of the value added.


About Ines Mergel

I am Full Professor of Public Administration at the Department of Politics and Public Administration at University of Konstanz, Germany. Previously, I served as Assistant and then Associate Professor (with tenure) at the Maxwell School of Citizenship and Public Affairs, Syracuse University, NY. In my research, I focus on informal social networks in the public sector and the adoption and diffusion of digital service innovations in government organizations. I teach classes on social media management, digital government, public management, and social network analysis.

One thought on “Government 2.0: “We have a Facebook page, but we don’t allow anyone to look at it.”

  1. Testing or doing it for the show (read, we’re also cool, we follow the trend). Would be interesting to see one day them genuinely using it, it’s not like there aren’t specialists to help them get it right.

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