Professors O’Leary, Kim and Van Slyke have just published “The Future of Public Administration around the World: The Minnowbrook Perspective” book.
My chapter in the book is titled: “The use of social media to dissolve knowledge silos in government”. I argue that public managers are facing the dilemma of ever increasing, changing and complex mandates to innovate with shrinking budgets. At the same time, they need to tap into existing knowledge so that they don’t reinvent the wheel on a daily basis in their search for innovation. Government itself is a large system of disconnected units, where it is impossible to know in which corner of the system similar problems have occurred and what the remedies are that were used to address the problem. Social media – and especially social networking sites, such as Facebook, Twitter, but also niche networks, such as GovLoop or MuniGov2.0 – can help to build cross-sectional networking ties for public managers to access knowledge already available in (and outside of ) government. Moreover, there are a lot of interesting initiatives underway that help public managers to dissolve the existing bureaucratic knowledge silos that exist as a result of departmental structures (see for example Intellipedia or Diplopedia – and many more).
Email me if you would like to read a copy of the chapter.