Collection of social media policies, strategies, guidelines and handbooks

I created a new page on my blog with an ongoing collection of social media policies of U.S. federal government agencies and departments that are publicly available on the web. The page will overtime include updated documents (such as the revisions of the 2010 U.S. Army social media handbook that was extended in 2011 and now explicitly focuses on family members in addition to employees and service members).

The page also includes legislation, reports, memos and other types of mandates around the use of social media in government, such President Obama’s 2009 Transparency and Open Government, OBM’s Guidance for Online Use of Web Measurement and Customization Technologies, or the CIO Council’s Guidelines for Secure Use of Social Media by Federal Departments and Agencies.

I will update the page frequently. Please let me know if anything is missing: ines_mergel (at)


About Ines Mergel

I am Full Professor of Public Administration at the Department of Politics and Public Administration at University of Konstanz, Germany. Previously, I served as Assistant and then Associate Professor (with tenure) at the Maxwell School of Citizenship and Public Affairs, Syracuse University, NY. In my research, I focus on informal social networks in the public sector and the adoption and diffusion of digital service innovations in government organizations. I teach classes on social media management, digital government, public management, and social network analysis.

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