Implementing Open Innovation in the Public Sector (new article)

ImageKevin Desouza and I just published an article in the Public Administration Review (PAR) highlighting how federal government agencies are implementing Open Innovation approaches. We used interviews conducted with two public manager, Tammi Marcoullier and Karen Trebon at GSA, who are supporting agencies in their efforts to use Challenge.gov, a platform to implement prizes and challenges.

The article is available in Early View online.

Here is the abstract:

As part of the Open Government Initiative, the Barack Obama administration has called for new forms of collaboration with stakeholders to increase the innovativeness of public service delivery. Federal managers are employing a new policy instrument called Challenge.gov to implement open innovation concepts invented in the private sector to crowdsource solutions from previously untapped problem solvers and to leverage collective intelligence to tackle complex social and technical public management problems. The authors highlight the work conducted by the Office of Citizen Services and Innovative Technologies at the General Services Administration, the administrator of the Challenge.gov platform. Specifically, this Administrative Profile features the work of Tammi Marcoullier, program manager for Challenge.gov, and Karen Trebon, deputy program manager, and their role as change agents who mediate collaborative practices between policy makers and public agencies as they navigate the political and legal environments of their local agencies. The profile provides insights into the implementation process of crowdsourcing solutions for public management problems, as well as lessons learned for designing open innovation processes in the public sector.

Full reference:

Mergel, I. and Desouza, K. (2013): Implementing Open Innovation in the Public Sector: The Case of Challenge.gov, in: Public Administration Review, doi: 10.1111/puar.12141.

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About Ines Mergel

I am Full Professor of Public Administration at the Department of Politics and Public Administration at University of Konstanz, Germany. Previously, I served as Assistant and then Associate Professor (with tenure) at the Maxwell School of Citizenship and Public Affairs, Syracuse University, NY. In my research, I focus on informal social networks in the public sector and the adoption and diffusion of digital service innovations in government organizations. I teach classes on social media management, digital government, public management, and social network analysis.

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