APSA conference paper: Twitter use in state emergency management #SMEM

Clayton Wukich and I presented a paper at the annual American Political Science Conference (APSA) in DC last week. We analyzed three communication modes state emergency managers use in all phases of emergency management. The working paper is available on SSRN:

Screen Shot 2014-09-02 at 7.25.33 AM

 

Reference:

Wukich, Clayton and Mergel, Ines A., Closing the Citizen-Government Communication Gap: Content, Audience, and Network Analysis of Government Tweets (August 28, 2014). Available at SSRN: http://ssrn.com/abstract=2488681

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About Ines Mergel

I am Full Professor of Public Administration at the Department of Politics and Public Administration at University of Konstanz, Germany. Previously, I served as Assistant and then Associate Professor (with tenure) at the Maxwell School of Citizenship and Public Affairs, Syracuse University, NY. In my research, I focus on informal social networks in the public sector and the adoption and diffusion of digital service innovations in government organizations. I teach classes on social media management, digital government, public management, and social network analysis.

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