Over the summer we discovered and analyzed over 400 social media accounts of local government emergency managers in the five counties around Syracuse, NY. We included fire departments, law enforcement agencies, emergency medical care providers, public health organizations, and executive emergency management departments. The goal is to understand how (social media tactics) and what (social media content) emergency managers communicate online before, during and after an incident.
We put together a draft report for practitioners highlighting their own good practices and practices we observed in other local governments following FEMA’s and DHS’ guidelines on how to use social media. The report and website will be continuously updated to reflect our newest findings.