Social Technologies in Local Government Emergency Management #SMEM

Over Social Technologies in Emergency Managementthe summer we discovered and analyzed over 400 social media accounts of local government emergency managers in the five counties around Syracuse, NY. We included fire departments, law enforcement agencies, emergency medical care providers, public health organizations, and executive emergency management departments. The goal is to understand how (social media tactics) and what (social media content) emergency managers communicate online before, during and after an incident.

Social Technologies in Emergency ManagementThis week we presented our initial findings to the counties and had a very interesting conversation about local government needs and concerns when it comes to social media use.

We put together a draft report for practitioners highlighting their own good practices and practices we observed in other local governments following FEMA’s and DHS’ guidelines on how to use social media. The report and website will be continuously updated to reflect our newest findings.

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About Ines Mergel

I am Full Professor of Public Administration at the Department of Politics and Public Administration at University of Konstanz, Germany. Previously, I served as Assistant and then Associate Professor (with tenure) at the Maxwell School of Citizenship and Public Affairs, Syracuse University, NY. In my research, I focus on informal social networks in the public sector and the adoption and diffusion of digital service innovations in government organizations. I teach classes on social media management, digital government, public management, and social network analysis.

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