Last spring semester I worked with a group of students on a Capstone project sponsored by the Office of Emergency Management here in Syracuse. The task was to understand what practices are currently used to monitor social media interactions during an incident.
The students reached out to virtual operation support teams, usually volunteers who donate their free time to help during an emergency. The following report summarizes the students’ findings and focuses mostly on free tools and practices on how to identify rumors, vet information and participating volunteers.
A full list of social media reports for public managers is available on the Social Technologies for Emergency Management website.