Social media monitoring in emergency management (student report)

Last spring semester I worked with a group of students on a Capstone project sponsored by the Office of Emergency Management here in Syracuse. The task was to understand what practices are currently used to monitor social media interactions during an incident.

The students reached out to virtual operation support teams, usually volunteers who donate their free time to help during an emergency. The following report summarizes the students’ findings and focuses mostly on free tools and practices on how to identify rumors, vet information and participating volunteers.

Social media monitoring for emergency managers

A full list of social media reports for public managers is available on the Social Technologies for Emergency Management website.


About Ines Mergel

I am Full Professor of Public Administration at the Department of Politics and Public Administration at University of Konstanz, Germany. Previously, I served as Assistant and then Associate Professor (with tenure) at the Maxwell School of Citizenship and Public Affairs, Syracuse University, NY. In my research, I focus on informal social networks in the public sector and the adoption and diffusion of digital service innovations in government organizations. I teach classes on social media management, digital government, public management, and social network analysis.

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