New book chapter on social media communication modes

Routledge Handbook

Yu-Che Chen and Michael Ahn edited the Routledge Handbook of Information Technology in Government. I contributed chapter 11 titled “Social Media Communication Modes”.

An pre-publication version of my chapter can be found on ResearchGate.

Reference: Mergel, I. (2017): Social media communication modes”, in: Chen & Ahn (Eds.): Routledge Handbook on Information Technology in Government, pp. 168-179.

 

 

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About Ines Mergel

I am Full Professor of Public Administration at the Department of Politics and Public Administration at University of Konstanz, Germany. Previously, I served as Assistant and then Associate Professor (with tenure) at the Maxwell School of Citizenship and Public Affairs, Syracuse University, NY. In my research, I focus on informal social networks in the public sector and the adoption and diffusion of digital service innovations in government organizations. I teach classes on social media management, digital government, public management, and social network analysis.

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