New book chapter on social media communication modes

Routledge Handbook

Yu-Che Chen and Michael Ahn edited the Routledge Handbook of Information Technology in Government. I contributed chapter 11 titled “Social Media Communication Modes”.

An pre-publication version of my chapter can be found on ResearchGate.

Reference: Mergel, I. (2017): Social media communication modes”, in: Chen & Ahn (Eds.): Routledge Handbook on Information Technology in Government, pp. 168-179.

 

 

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