Launching ‘Teaching Public Service in the Digital Age’

Repost via “Teaching Public Service in the Digital Age“ Digital has changed the way that billions of people live their lives. It has transformed the way that couples meet and friendship groups evolve. It has allowed millions to shift their place of employment during the pandemic. It has given nations new ways of going to

Prosocial motivation of IT professionals joining government (new article)

Together with Nicola Bellé and Greta Nasi, I analyzed the motivation of IT professionals joining government. At times, when IT workers have a large amount of choices and are more likely to get higher paying jobs outside government, how can government align incentives to attract talent to the workforce? To answer this questions, we analyzed

New article analyzing the context in which digital service teams emerge

I just published a new article in Government Information Quarterly on digital service teams. In this article, I apply an existing framework of context to explain how digital service teams emerged in nine different countries. The paper is available in open access format online: Suggested citation: Mergel, I. (2019): Digital service teams in government, in:

A timeline of national digital service team start-ups

National governments are creating digital service teams at an accelerated speed. I have written about their approaches, team compositions, and outcomes in a report published by IBM’s Center for the Business of Government last year and expanded on it in this interview. My report mostly focused on the U.S. Digital Service Team and 18F, and

Interview on global digital service teams in HuffingtonPost

I gave an interview to Marquis Cabrera which is now online on HuffingtonPost: – Dr. Mergel: You’ve had a most interesting academic career; the convergence of academia and industry (and tech!) in your published works is incredible! What made you decide to commission a report on global digital services? We currently see all kinds of

Review of the expert meeting on digital government in the German Bundestag

Expert hearing in the German Parliament on June 21, 2017 “Modern State – Opportunities Through Digitization” Written statement provided by Prof. Dr. Ines Mergel, University of Konstanz, Germany Contact: ines.mergel@uni-konstanz.de 1.  In the process of digitization, it is important that state and administration modernize their exercise of functions and fully utilize the opportunities of digitization.

New report on Digital Service Teams

IBM – The Center for the Business of Government has published my report titled “Digital Service Teams – Challenges and Recommendations for Government“. The report is part of a larger research project in which I work on understand how different countries are using start-up teams inside of government to move their public administrations toward digital

New article published: Agile Innovation Management in Government: A Research Agenda

I wrote a paper based on my interviews with CTOs and digital service innovators in the U.S. federal government. The goal of the paper is to bring together the elements that lead to innovations in digital service delivery. I contrast traditional software development processes with elements of an agile innovation management approach. The result is