Award: Research stipend from IBM’s The Center for the Business of Government


IBM – The Center for the Business of Government has announced a new round of winners of their research stipends. I won an award to write about my research on digital service transformation in the U.S. federal government.

Here is the announcement text:

The Center for The Business of Government continues to support research by recognized thought leaders on key public management issues facing government executives today.

The Center for The Business of Government continues to support reports by leading thinkers on key issues affecting government today.  We are pleased to announce our latest round of awards for new reports on key public sector challenges, which respond to priorities identified in the Center’s research agenda. Our content is intended to stimulate and accelerate the production of practical research that benefits public sector leaders and managers.

My report will focus on the following topic: “Implementing Digital Services Teams Across the U.S. Federal Government”

In 2014, the White House created the U.S. Digital Service team and the General Services Administration’s 18F group. Both groups are using agile software development processes to design and implement high-profile software projects. The results of this report include lessons learned during the scaling up efforts of digital service teams across the departments of the U.S. federal government. These will focus on managerial design aspects, organizational challenges, motivations of digital swat teams and their department-level counterparts, as well as first outcomes in the form of digital service transformations in each department. This research report aims to support the presidential transition team’s efforts by outlining the current efforts of scaling-up digital service teams and their lessons learned, as well as observable outcomes of digital service teams across the U.S. federal government.


GSA’s Social Media Registry is live!

GSA has launched a new tool called the Social Media Registry. Users in the federal government can submit their official social media accounts and officially register them with GSA. Users that are trying to understand whether a social media account is actually an official account owned by a federal government agency, can submit the URL to the account and receive instant verification.

This will increase trust both in reusing content (for example retweeting or sharing links), but also increases transparency and confidence in the use of social media by government.

Disclaimer: My research assistant Lindsey Tepe and I have helped during the last few month to detect accounts, code them by a set of categories that will help government understand for what kind of content and interactions the social media accounts are used.

As of April 2012, a total of 699 organizational units (including initiatives, teams, and individual senior officials’ accounts) have created 2,956 Facebook accounts, 1,016 Twitter accounts, 695 YouTube channels, and 498 Flickr accounts: