New publication: Open data outcomes in the public sector

Much has been written about how governments are creating open data platforms and are sharing data with the public. Most of these platforms are designed for the reuse by professionals, such as journalists or researchers. Beyond visits to an open data portal it is however difficult to trace how data is actually used and if

New IBM Report: A Manager’s Guide to Assessing the Impact of Government Social Media Interactions

IBM’s Center for the Business of Government has published a new report: “A Manager’s Guide to Assessing the Impact of Government Social Media Interactions“. This new report addresses the key question of how government should measure the impact of its social media use. Social media data – as part of the big data landscape – has

Big Data in Government

[Originally posted on NextGov.com: Follow Philly’s Lead and Dive into the Big Data Future] “Big data is valuable data in government” Chief Data Officer Mark Headd, City of Philadelphia “Big data” has become one of the new buzzwords and it is quickly making its way into conversations in government. However, it is difficult for government

New article: Social media adoption and resulting tactics in the U.S. federal government (GIQ)

Cover, a photo by inesmergel on Flickr. Government Information Quarterly just published one of my articles on the adoption decisions of federal departments to use social media and how the decision making processes lead to online tactics. Abstract: In 2009, the departments in the executive branch of the U.S. federal government received the presidential marching

Social media and the 2012 election: Class syllabus online

My new class “Social media and the 2012 election” starts next week and I wanted to post my syllabus for public comment. This is a class that I taught for the first time in 2008 during the Obama campaign. After the election the president was praised for his Internet strategy that complemented his traditional campaigning

A tale of the social media one-way street: City of Manor reverts back to the dark ages…

Remember the unbelievable Government 2.0 and social media success story of the City of Manor – a small town in Texas? Dustin Haisler, former city manager & CIO of Manor, was the driving force behind the use of WordPress to redesign the city’s homepage. He developed beta cities – a promise to revert other cities’

White House releases new #DigitalGov Strategy

The White House released a new digital government strategy “Digital Government: Building a 21st century platform to serve the American people“, followed by a Presidential Directive. In the directive the President points out: ” The main points of the roadmap include: – data.gov is a starting point for new forms of data innovation – tool/device agnostic

Department of Veterans Affairs publishes updated social media policy

  The Department of Veterans Administration has recently published an updated social media policy (VA Directive 6515 – Use of Web-Based Collaboration Technologies). Prior to this release the Government Accountability Office has published a report for Congress titled “Federal Agencies Need Policies and Procedures for Managing and Protecting Information They Access and Disseminate” – highlighting

Managing records created on social media accounts (in the news)

http://twitter.com/#!/InesMergel/status/92184543938871296

Data.gov in the classroom: Government 2.0 syllabus

Data.gov in the classroom features resources for K-12, Universities, and Education in the World. Among them is Karim Lakhani’s Data.gov case study developed at Harvard Business School, Beth Noveck’s Democracy Design Workshop Do Tank, and now also my Government 2.0 syllabus. I have been teaching this class for the last three years and the online