IBM Report: Social Intranet – Insights on Managing and Sharing Knowledge Internally

IBM The Center for the Business of Government has published my new practitioner report titled “The Social Intranet – Insights on Managing and Sharing Knowledge Internally”. The report highlights four different social networking sites (think: Government’s own internal Facebook) that are designed to increase collaboration and knowledge sharing opportunities among public servants. The insights are based

11 Tips for crafting your social media policy

[I contributed this blog post to NextGov.com on Monday, July 30, 2012] Social media applications have become an (almost) accepted standard to explore new ways of communication between government and its stakeholders. However, government agencies willing to jump onto the bandwagon had to jump over many hurdles to make social media work for them. As

Twitter transparency report released

Twitter released its first Transparency Report highlighting the number of times they received: government requests for user information, government requests to withhold content, and DMCA takedown notices from copyright holders. The report shows that the U.S. government has asked Twitter 679 times to reveal user information since January 2012, followed by Japan with 98 and

Book announcement: Social media in the public sector

Jossey-Bass/Wiley will be publishing my first book titled “Social Media in the Public Sector: A Guide to Participation, Collaboration, and Transparency in the Networked World” this fall. The book is available for preorder on Amazon.com or directly on the publisher’s website: In today’s networked world, the public sector is tapping into new media applications to

Facebook’s new roles for pages

Facebook has introduced new roles for pages (see graphic). The manager of a page can assign the following roles: Content Creator Moderator Advertiser Insight Analyst What is unclear to me is that the manager of the page does not have the same rights as the other roles and is not able to create content, edits the page,

New IBM report: Working the Network – A Manager’s Guide for Using #Twitter in Government

Here is the executive summary of the report: Twitter—a microblogging service that allows for short updates of 140 characters—has grown to over 540 million registered accounts as of early 2012.News organizations, corporations, and the U.S. government have adopted this new practice as an innovative form of interaction with their stakeholders. Many government agencies maintain at

Facebook is taking over the world…

Take a look at the graphics by Vincenzo Cosenza published on the TechCrunch blog: Social networking services and their worldwide adoption in 2009 and Facebook’s explosion by 2011: (Images embedded from http://www.vincos.it/ via Techcrunch blog)

Social media network panel at #pmrc2011

On June 2-4, 2011, the Maxwell School of Citizenship and Public Affairs at Syracuse University has hosted the biannual Public Management Research Conference. You can find full papers on the conference program page. I was part of Panel 20 “Social Media Networks” together with Professors Jane Fountain (UMass Amherst) and David Landsbergen (Ohio State). Jane

My “Government 2.0 Revisited” article wins 2010 H. George Frederickson Best Article Award

My “Gov 2.0 Revisited: Social Media Strategies in the Public Sector” article won the PA Times’ 2010 H. George Frederickson Best Article Award. Here is what I submitted as the acceptance note for the January/February 2011 PA Times issue: “I am very honored to accept the PA TIMES Best Article Award for 2010, and would

Analysis of social media policies & strategies in the public sector

I reviewed social media policies and strategies of public sector organizations that are freely available on the web or were distributed during the last two years on Twitter (see hashtag #gov20). Especially after GSA has published the Terms of Service Agreements with most major SNS, I have observed a major uptake in formal written statements