Category Archives: social networking sites

IBM Report: Social Intranet – Insights on Managing and Sharing Knowledge Internally

IBM The Center for the Business of Government has published my new practitioner report titled “The Social Intranet – Insights on Managing and Sharing Knowledge Internally”. The report highlights four different social networking sites (think: Government’s own internal Facebook) that are designed to increase collaboration and knowledge sharing opportunities among public servants. The insights are basedContinue reading “IBM Report: Social Intranet – Insights on Managing and Sharing Knowledge Internally”

Book announcement: Social media in the public sector

Jossey-Bass/Wiley will be publishing my first book titled “Social Media in the Public Sector: A Guide to Participation, Collaboration, and Transparency in the Networked World” this fall. The book is available for preorder on Amazon.com or directly on the publisher’s website: In today’s networked world, the public sector is tapping into new media applications toContinue reading “Book announcement: Social media in the public sector”

New IBM report: Working the Network – A Manager’s Guide for Using #Twitter in Government

Here is the executive summary of the report: Twitter—a microblogging service that allows for short updates of 140 characters—has grown to over 540 million registered accounts as of early 2012.News organizations, corporations, and the U.S. government have adopted this new practice as an innovative form of interaction with their stakeholders. Many government agencies maintain atContinue reading “New IBM report: Working the Network – A Manager’s Guide for Using #Twitter in Government”

What a Twitter map can and cannot tell: The Gates Foundation Twitter network

The Twitter network below was created by Marc Smith, Social Media Research Foundation. He used it in a recent workshop on Social Media Network Analysis that I organized here at Syracuse University on January 19-20.  I picked it up and posted it here on my Social Media in the Public Sector blog, because it relatesContinue reading “What a Twitter map can and cannot tell: The Gates Foundation Twitter network”

My “Government 2.0 Revisited” article wins 2010 H. George Frederickson Best Article Award

My “Gov 2.0 Revisited: Social Media Strategies in the Public Sector” article won the PA Times’ 2010 H. George Frederickson Best Article Award. Here is what I submitted as the acceptance note for the January/February 2011 PA Times issue: “I am very honored to accept the PA TIMES Best Article Award for 2010, and wouldContinue reading “My “Government 2.0 Revisited” article wins 2010 H. George Frederickson Best Article Award”

Analysis of social media policies & strategies in the public sector

I reviewed social media policies and strategies of public sector organizations that are freely available on the web or were distributed during the last two years on Twitter (see hashtag #gov20). Especially after GSA has published the Terms of Service Agreements with most major SNS, I have observed a major uptake in formal written statementsContinue reading “Analysis of social media policies & strategies in the public sector”

Academic networking & social media

I recently presented my ideas on why academics should tweet and blog too at a symposium at Syracuse University called “Tenure Track Dream Team”. A little over 140 students who are currently on the job market attended the day – about 8-10 were actively using Twitter and 2-3 tweeted during the conference. I focused myContinue reading “Academic networking & social media”

Social media: Digital divide, digital access and digital literacy

Today, I taught a class on digital divide, digital access and digital literacy in my New Media Management class in Maxwell’s MPA program. The goal was to make the students aware of the traditional viewpoint of the dichotomous value of digital divide (you either have access or you don’t) and the difference to continuous digitalContinue reading “Social media: Digital divide, digital access and digital literacy”