Special issue “The Public Manager” on ‘Government Embraces New Social Media Tools’

“The Public Manager” has just published its Winter 2012 edition. The whole issue focuses on how government embraces new social media tools. Contributors are among others: Andrew Krzmarzick, who talks about how government embraces social media as new communication tools; Scott Horvath (USGS), who presents an overview of the past, present and future of social media

New article “The social media innovation challenge in the public sector”, in: Information Polity

Albert Meijer, Frank Bannister and Marcel Thaens edited a special issue of “Information Polity” with the topic “ICT, Public Administration and Democracy in the Coming Decade”. They put together a tremendous group of international e-Government researchers and today the special issue was posted online. The articles included in the special issue include: ICT, Public Administration and Democracy

New book: “Social media in the public sector field guide”

Today, my co-author Bill Greeves and I received our first copies of the “Social media in the public sector field guide” we wrote for all newcomers to the productive and professional use of social media in government. We started to work on this project in 2011 to capture the legal, procedural, and contextual challenges that

11 Tips for crafting your social media policy

[I contributed this blog post to NextGov.com on Monday, July 30, 2012] Social media applications have become an (almost) accepted standard to explore new ways of communication between government and its stakeholders. However, government agencies willing to jump onto the bandwagon had to jump over many hurdles to make social media work for them. As

Twitter transparency report released

Twitter released its first Transparency Report highlighting the number of times they received: government requests for user information, government requests to withhold content, and DMCA takedown notices from copyright holders. The report shows that the U.S. government has asked Twitter 679 times to reveal user information since January 2012, followed by Japan with 98 and

Facebook’s new roles for pages

Facebook has introduced new roles for pages (see graphic). The manager of a page can assign the following roles: Content Creator Moderator Advertiser Insight Analyst What is unclear to me is that the manager of the page does not have the same rights as the other roles and is not able to create content, edits the page,

New Pew study on Twitter use statistics in 2012

Pew Internet & American Life Project released a new study on the use of Twitter in 2012. Here is the summary directly from their website: As of February 2012, some 15% of online adults use Twitter, and 8% do so on a typical day. Overall Twitter adoption remains steady, as the 15% of online adults

A tale of the social media one-way street: City of Manor reverts back to the dark ages…

Remember the unbelievable Government 2.0 and social media success story of the City of Manor – a small town in Texas? Dustin Haisler, former city manager & CIO of Manor, was the driving force behind the use of WordPress to redesign the city’s homepage. He developed beta cities – a promise to revert other cities’

New IBM report: Working the Network – A Manager’s Guide for Using #Twitter in Government

Here is the executive summary of the report: Twitter—a microblogging service that allows for short updates of 140 characters—has grown to over 540 million registered accounts as of early 2012.News organizations, corporations, and the U.S. government have adopted this new practice as an innovative form of interaction with their stakeholders. Many government agencies maintain at

GSA Web Manager University: Webinar “Using Wikis in Government”

Today, I participated in a webinar titled “Crowd-sourced Wikis in Government” hosted by GSA’s Web Manager University. The webinar was recorded in will be online tomorrow – will update this blog post then. Here are the slides I used based on my IBM – The Center for the Business of Government report “Using Wikis in Government“: