Social media policies

Overview of social media tools used by agency on GovSM

Federal Agencies and Departments

• Department of Agriculture (USDA)    SoMe    OpenGov
• Department of Commerce (DOC)    SoMe    OpenGov
• Department of Defense (DOD)    SoMe    OpenGov
•    U.S. Army    SoMe    (2010 & 2011 & 2012 & 2013)
•    U.S. Navy    SoMe   Navy PAQ
•    U.S. Airforce    SoMe
•    U.S. Marines    SoMe
• Department of Education (ED)    SoMe    OpenGov
• Department of Energy (DOE)    SoMe    OpenGov
• Department of Health and Human Services (HHS)    SoMe    OpenGov
•    Center for Disease Control (CDC)     (a) SoMe (b) Writing Guide
• Department of Homeland Security (DHS)    SoMe    OpenGov
•    FEMA  SoMe  OpenGov
•    U.S. Coast Guard     SoMe    Engagement Framework
• Department of Housing and Urban Development (HUD)    SoMe    OpenGov
• Department of Justice (DOJ)    SoMe    OpenGov
• Department of Labor (DOL)    SoMe    OpenGov
• Department of State (DOS)    SoMe    OpenGov
• Department of the Interior (DOI)    SoMe    OpenGov
• Department of the Treasury    SoMe    OpenGov
• Department of Transportation (DOT)    SoMe    OpenGov
• Department of Veterans Affairs (VA)    SoMe    OpenGov

• General Service Administration – The Social Media Navigator
• National Archives and Records Administration (NARA)   SoMe    OpenGov
• Environmental Protection Agency (EPA)   SoMe    OpenGov
• National Aeronautics and Space Administration (NASA)     SoMe    OpenGov
• U.S. Agency for International Development (USAID)    SoMe

Selected commenting policies:

• Veterans Administration blog VAntage point: Temporary change in commenting policy
• EPA’s commenting policy, Using the EPA Comment Policy
• HHS’s Comment, Privacy and Link Policies
• CDC’s Facebook commenting policy
• City of Burlington, NC: Social media comments strategy

Others:

• Smithsonian Instititute   SoMe  Social Media Wiki
• NY State   SoMe    Business uses of SoMe
• United Kingdom: Government guide for citizen engagement with social media; Social media guidance for civil servants
• Canadian Government: Guideline for external use of Web 2.0

• New Zealand: a) High level Guidance, b) Hands-on Toolbox

Social media directives, regulations

• Transparency and Open Government memo
• CIO Council: Guidelines for Secure Use of Social Media by Federal Departments and Agencies
• GSA Terms of Service Agreements with New Media Providers (on How-to.gov)
• Cass R. Sunstein (OMB) –  Social Media, Web-Based Interactive Technologies, and the Paperwork Reduction Act
• Information Collection under the Paperwork Reduction Act (OMB)
• Peter R. Orszag (OMB): Guidance for Agency Use of Third-Party Websites and Applications
• Policies for Federal Agency Public Websites (OBM)
• OMB memorandum: Guidance for Online Use of Web Measurement and Customization Technologies (OMB)
• Presidential memorandum – Accountable Government Initiative: Performance Management Agenda, outdated technologies and outmoded ways of doing business (The White House)
• Zients, Chief Performance Officer: The Accountable Government Initiative – an Update on Our Performance Management Agenda (OMB)
• National Archives and Records Management: Bulletin 2011-02 Guidance on Managing Records in Web 2.0/Social Media Platforms (2010)
• NARA Guidance on Managing Web Records (2005)
• National Archives and Records Management: Implications of Recent Web Technologies for NARA Web Guidance (2005)
• Plain language in government
• GSA’s How To.gov web content guides and Social Media guides
• Overview of laws and requirements; OBM directives; Open Government Directive Guidance for Agencies on HowTo.gov
• GAO report GAO-10-872T July 22, 2010: “Information Management: Challenges In Federal Agencies’ Use of Web 2.o Technologies” (link to pdf)
• GAO report GAO-11-605 June 28, 2011: “Social Media: Federal Agencies Need Policies and Procedures for Managing and Protecting Information They Access and Disseminate” (link to pdf)