A timeline of national digital service team start-ups

18F, Agile innovation management, Agility, Digital Service Delivery, Digital Service Teams, Digital Transformation, Government transformation, IBM Center for the Business of Government

National governments are creating digital service teams at an accelerated speed. I have written about their approaches, team compositions, and outcomes in a report published by IBM’s Center for the Business of Government last year and expanded on it in this interview. My report mostly focused on the U.S. Digital Service Team and 18F, and highlighted some of the practices of the Danish Agency for Digitisation and its Mindlab, as well as the UK’s Government Digital Service and Team Digitale in Italy.

Since I published the first report, additional service teams were created in 2017: the Canadian Digital Service, Finland’s D9 team, and New Zealand consolidated its IT operations into one new agency, Digital.Govt.NZ.

TimeLineDigitalServiceTeams_2018