IBM Report: Social Intranet – Insights on Managing and Sharing Knowledge Internally

IBM The Center for the Business of Government has published my new practitioner report titled “The Social Intranet – Insights on Managing and Sharing Knowledge Internally”. The report highlights four different social networking sites (think: Government’s own internal Facebook) that are designed to increase collaboration and knowledge sharing opportunities among public servants. The insights are based

New book published: “Social Media in the Public Sector”

I am excited to announce the release of my first sole-authored book: “Social media in the public sector“. It will be officially introduced to the public at the annual NASPAA conference in Austin, TX, on October 18, 2012. The book is based on my research that started about three years ago. My initial interest started

Revolution 2.0

The last few weeks were full with reports on how social media applications, such as Twitter and Facebook, have contributed to the fall of governments in Tunisia and Egypt. We have seen protesters holding up signs like the following: Or this one, implying that the Egyptian revolution was carried out through Twitter and Facebook: A

My “Government 2.0 Revisited” article wins 2010 H. George Frederickson Best Article Award

My “Gov 2.0 Revisited: Social Media Strategies in the Public Sector” article won the PA Times’ 2010 H. George Frederickson Best Article Award. Here is what I submitted as the acceptance note for the January/February 2011 PA Times issue: “I am very honored to accept the PA TIMES Best Article Award for 2010, and would

Participation 2.0 white paper

Tina Nabatchi and I have written a white paper for the report “Connected Communities” edited by James H. Svara and Janet Denhardt, Arizona State University. Our paper, titled “Participation 2.0: Using Internet and Social Media Technologies to Promote Distributed Democracy and Create Digital Neighborhoods” (pp. 80-88) used a citizen engagement framework and matched the theoretical

You’ve got mail, Mr. President!

The Whitehouse has just posted a blog entry with a video showing how the President receives his mail every morning. Mr. Obama states that these letters keep him in touch with what is going on in the country and he responds personally with a handwritten letter. The video shows that the Whitehouse receives about 100,000

US EUCOM website redesigned

The US European Command has redesigned their website adding social networking services to their frontpage:

Treasure hunt on Twitter: Rejected man hides engagement ring, posts clues on Twitter

Another surprising use of social media: A man in New Zealand hid the engagement ring his former girlfriend didn’t accept and posted 14 clues on Twitter for people to find it:

Social networks in crisis communication and as a resilience factor

We have just launched the “Resilience & Security” project website at INSCT, Syracuse University. The workshop report at the end of the first page, includes two papers of mine on a) institutional resilience and the influence of social networks and b) on the use of social media in crisis communication as a resilience factor. The

MC Hammer at HBS explaining Twitter

A new expert on social networking, MC Hammer, spoke at HBS about how he uses Twitter effectively. Instead of letting other people talk about him, he says that Twitter is a way of controlling what people hear – directly from him. The session was taped for a special issue on Twitter for Good Morning America.