A timeline of national digital service team start-ups

Posted byInes MergelPosted in18F, Agile innovation management, Agility, Digital Service Delivery, Digital Service Teams, Digital Transformation, Government transformation, IBM Center for the Business of GovernmentTags:, , , , ,

National governments are creating digital service teams at an accelerated speed. I have written about their approaches, team compositions, and outcomes in a report published by IBM’s Center for the Business of Government last year and expanded on it in this interview. My report mostly focused on the U.S. Digital Service Team and 18F, and highlighted some of the practices of the Danish Agency for Digitisation and its Mindlab, as well as the UK’s Government Digital Service and Team Digitale in Italy.

Since I published the first report, additional service teams were created in 2017: the Canadian Digital Service, Finland’s D9 team, and New Zealand consolidated its IT operations into one new agency, Digital.Govt.NZ.

TimeLineDigitalServiceTeams_2018

Published by Ines Mergel

I am Full Professor of Public Administration at the Department of Politics and Public Administration at University of Konstanz, Germany, a fellow of the National Academy of Public Administration in Washington, DC, and a Schmidt Futures Fellow working on a platform called "Teaching Public Service in the Digital Age". Previously, I served as Associate Professor (with tenure) at the Maxwell School of Citizenship and Public Affairs, Syracuse University, NY, and as a postdoc at Harvard's Kennedy School of Government, Cambridge, MA. In my research, I focus on the transformation of work practices in the public sector and the adoption and diffusion of digital service innovations in government organizations.

Leave a comment